Support
Need a hand with WorkTraq? Email support@worktraq.co.uk and we'll get back to you within one working day. Please include your organisation name, the device you're using, and what you were doing when the problem happened.
Common questions
I can't sign in
You can sign in with either your email address or the username your administrator gave you. If neither works, ask your organisation administrator to confirm your account is active — accounts are created and managed by your own company, not by us.
I've forgotten my password
Use the reset link on the sign-in screen, or ask your organisation administrator to issue a new password. You'll be asked to set your own password the first time you sign in with a temporary one.
Location tracking isn't working
WorkTraq needs the "Always" location permission to record arrivals and time on site while the app is in the background. On the Me screen, tap the location prompt to grant it, or open your device settings and set WorkTraq's location access to Always with Precise location enabled.
I worked with no signal — where did my job go?
Completed tasks and photos are stored on the device and uploaded automatically as soon as you're back online. Keep the app open for a moment once you have signal so the queue can finish uploading.
The app looks out of date
Open the Me screen and tap Force refresh app. This pulls the latest version straight away without reinstalling.
I need a worker added, removed or given a different role
Workers, roles and permissions are managed by your organisation's administrator in Settings. We can't change them on your behalf.
Privacy
For details of what data WorkTraq collects and how it is used, read our Privacy Policy.